Understanding Enterprise Content Management (ECM) | Hyland (2024)

What are the features of an enterprise content management system?

The right platform enables you to build unlimited tailored solutions that integrate and work with your core applications and systems. The features to look out forcan be categorized into nine main functions.

Capture

This is the critical starting point of your content management journey. Capture documents— even in structured and unstructured formats — and automatically and intelligently extract, classify and validate informationbefore seamlessly integrating it with core business applications.

Content management

Get a complete view of your processes. Automated content managementsimplifies access to the files you need so your team can make faster, better-informed decisions.

Business process automation

Streamline critical processes. Automate repeatable tasks, route documents, manage exceptions and extend key processes using configurable workflow tools and built-in rules and actions that are easily customizable without IT support.

Case management

Get full visibility into an entire case from start to end. Staff gets a 360-degree view of all the information they need for effective case managementand enhanced customer service.

Customer communications management

Improve customer communications with content management integrations. Create individually personalized content and handle a wide range of communication needs to meet customer expectations.

Collaboration

Share content, collaborate on documents and extend related processes to your users — whether internally or externally — in a secure environment.

Reporting and analytics

Discover, analyze and reimagine reporting and analytics. Gain visibility into your content and processes in real-time with interactive dashboards and audit trails of all activities.

Search

Find the content you need no matter where it resides. Intelligent query toolslet you search through repositories, sites, email systems, intranets and more from a single platform.

Records and retention management

Meet regulatory and compliance standards. Configure automated rules and workflows for easily overlooked tasks like approvals, storage, archival and deletion.

> Read more | Accelerate modernization with enterprise content services in the cloud

Understanding Enterprise Content Management (ECM) | Hyland (2024)

FAQs

What is an enterprise content management ECM system? ›

Enterprise content management (ECM) — sometimes referred to as document management or records management — is the process of managing the entire life cycle of an organization's content, including documents, spreadsheets, contracts and scanned images.

What are the 5 pillars of ECM? ›

These six building blocks of ECM encompass the functionality present in an ideal solution.
  • Capture. Your solution should capture important data in the form of physical documents or digital information into one system. ...
  • Manage. ...
  • Integrate. ...
  • Access. ...
  • Measure. ...
  • Conversions. ...
  • Store.

What is ECM and briefly explain? ›

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.

What is the basic concept of ECM? ›

Overall, the ECM functions as the engine's brain as it continuously assesses, adjusts, and records the performance of engine processes. By choosing engines equipped with ECMs, operators can ensure their vehicles remain efficient and dependable, keeping them on the road or at a job site for longer.

What is the difference between ERP and ECM? ›

Enterprise Resource Planning or ERP deals with structured data created by functional applications. Enterprise Content Management seeks to bring even unstructured data into the ambit of the enterprise's knowledgebase.

What is the purpose of an ECM? ›

The engine control module (ECM) is an electronic control unit that manages the engine's performance. It monitors various sensors and adjusts fuel injection, ignition timing, and other critical engine functions to optimize fuel efficiency and reduce emissions.

What are the 4 functions of the ECM? ›

ECM in physiological function of muscle stem cells

In the development of skeletal muscle, ECM provides a stable microenvironment for the migration, adhesion, proliferation, and differentiation of satellite cells.

What are the three main functions of the ECM? ›

Interactions with different matrices via specific sets of receptors can trigger distinct cellular responses. The ECM functions as a physical barrier, an anchorage site, or a movement track for cell migration.

What is the scope of enterprise content management? ›

It implies the conversion of data to digital and traditional forms, including paper and microfilm. ECM, as an umbrella term, covers document and web content management, search, collaboration, records management, digital asset management (DAM), workflow management, and capture and scanning.

How do enterprises use content management systems? ›

Whole teams can use these systems to create, edit, organize, and publish content. It acts as a single place to store content and provides automated processes for collaborative digital content management and creation using built-in (or designed) workflows.

How does the ECM process work? ›

How the ECM Process Works: The electrolyte solution transfers charge in the gap between the cathode and workpiece, which causes electron transfer from the workpiece to remove surface material. The separation distance between the cathode and the workpiece is key to regulating the material removal process.

What is ECM in project management? ›

Project Management Method #1: Event Chain Method (ECM) ECM focuses on identifying and managing events and the relationships between them, which are known as event chains, that impact project schedules. It is the next step after critical path method and critical chain project management.

Why is enterprise content management important to an organization? ›

An ECM can help improve customer satisfaction with faster turnaround times and better quality control. Additionally, it can help lower costs by freeing up staff from manual tasks and enforcing consistent business practices to ensure accountability and compliance.

What is an example of ECM? ›

A customer support help desk is an example of an ECM knowledge management application. When a client contacts or sends a ticket, the support team must resolve the issue as fast as possible, especially because companies that excel at customer experience beat their competitors by an average of 80%.

What is the difference between ECM and CMS? ›

For example, things like word documents (DOC, DOCX) or professional documents (PDF), are handled perfectly by a CMS. An ECM, on the other hand, is the superior option when it comes to content such as images, audio and video files. Take note of this difference if deciding between the two systems.

What is enterprise CMS? ›

An enterprise CMS is a content management system that meets the needs of enterprise-class companies. To break it down, a content management system (CMS) is a software solution that enables content stakeholders to write, edit, approve, publish — and otherwise manage — digital content without writing code.

Is ECM the same as CMS? ›

While a CMS is typically one software platform (like WordPress, Joomla! or Drupal), ECM refers to the strategies or methods used to manage your content and involves multiple software programs working in conjunction.

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